Front Office Team Leader

Join Andorra El Nido Leisure Corp as a Front Office Team Leader and take the helm of our guest experience in Bali's most vibrant destinations. This is your opportunity to lead a dynamic team in delivering world-class hospitality, ensuring every guest interaction is seamless and memorable. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be at the heart of Bali's hospitality scene, managing a team of 5-8 Front Office Agents. Your daily tasks will involve coordinating check-ins and check-outs, handling guest inquiries, and ensuring smooth operations across our properties. With a salary range of IDR 8,000,000 to IDR 12,000,000 per month, this role offers both professional growth and competitive compensation.

Andorra El Nido Leisure Corp is a leading hospitality company with a rich history of delivering exceptional guest experiences. We pride ourselves on our commitment to excellence and our dedication to our employees. As a Front Office Team Leader, you'll have the chance to work in some of Bali's most iconic locations, each with its unique charm and character. This role is perfect for those looking to take the next step in their hospitality career, with opportunities for professional development and career advancement.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of 5-8 Front Office Agents, ensuring high standards of service and guest satisfaction.
• Coordinate guest check-ins and check-outs, including room assignments and billing.
• Handle guest inquiries and complaints, ensuring prompt and effective resolution.
• Monitor and maintain high levels of cleanliness and order in guest rooms and public areas.
• Ensure compliance with hotel policies and procedures, including health and safety regulations.
• Conduct regular team meetings and training sessions to improve service standards.
• Oversee the front desk operations, including reservations, housekeeping requests, and special event arrangements.
• Provide excellent customer service, ensuring a positive guest experience from arrival to departure.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a Front Office or similar role in the hospitality industry.
• Proven ability to lead and manage a team effectively.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Fluency in English and Bahasa Indonesia.
• Knowledge of hotel management software, such as PMS (Property Management System).
• Ability to work in a fast-paced, high-pressure environment.
• Valid ID card and work permit for Indonesia.

🛠️ Keahlian

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