Hall Supervisor - Hospitality Leadership Role in Medan

Join PT Badan Sora Bakery Group, a leading name in Indonesia’s hospitality and bakery industry, as a Hall Supervisor in vibrant Medan, Sumatera Utara. This is your opportunity to take the helm of our guest experience, ensuring seamless operations and exceptional service in our bustling outlets. As a Hall Supervisor, you'll be the backbone of our team, managing daily operations, training staff, and maintaining high standards of cleanliness and efficiency. With a commitment to excellence and a passion for hospitality, you'll play a pivotal role in creating memorable experiences for our valued customers.

At PT Badan Sora Bakery Group, we pride ourselves on our innovative approach to hospitality and baking. Our Medan outlets are known for their warm ambiance and delicious treats, and we're looking for a dynamic leader to oversee our front-of-house operations. This role is perfect for someone who thrives in a fast-paced environment, enjoys working with people, and is dedicated to delivering outstanding guest experiences.

In this role, you'll be responsible for overseeing the smooth running of our outlets, from managing staff schedules to ensuring our food and beverage offerings meet the highest standards. You'll also be instrumental in training and developing our team, fostering a culture of excellence and continuous improvement. With your leadership, we'll continue to set the benchmark for hospitality in Medan.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the outlet, ensuring smooth and efficient service delivery.
• Manage and train staff, fostering a positive and productive work environment.
• Maintain high standards of cleanliness and hygiene in the outlet.
• Monitor inventory levels and ensure timely restocking to prevent shortages.
• Handle customer complaints and issues, ensuring prompt and satisfactory resolutions.
• Conduct regular quality checks to ensure food and beverage offerings meet our high standards.
• Develop and implement strategies to improve guest experience and satisfaction.
• Collaborate with other departments to ensure seamless integration and coordination.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in a supervisory or management role in the hospitality or food service industry.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to work well under pressure.
• Knowledge of food safety and hygiene regulations, with the ability to ensure compliance.
• Familiarity with POS systems and inventory management software.
• Proven track record of delivering exceptional guest experiences.
• Ability to work flexible hours, including weekends and holidays.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.

🛠️ Keahlian

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