Platinum Helpdesk Officer

Join our dynamic team as a Platinum Helpdesk Officer and play a pivotal role in enhancing the skills and performance of our customer service agents. This position is ideal for individuals passionate about mentoring, training, and ensuring exceptional service delivery. You will be working in Private Advertiser, a leading company in Jakarta Raya, specifically in Kebayoran Lama. Your daily tasks will involve conducting training sessions, providing feedback, and ensuring that our agents meet the high standards of customer service.

At Private Advertiser, we believe in continuous improvement and innovation. As a Platinum Helpdesk Officer, you will have the opportunity to grow your career and develop your leadership skills. We offer a competitive salary and a collaborative work environment that fosters professional development.

📋 Tanggung Jawab Pekerjaan

• Conduct regular training sessions for customer service agents to enhance their skills and knowledge.
• Provide constructive feedback and coaching to agents to improve their performance.
• Monitor and evaluate the performance of customer service agents using tools like Zendesk and Freshdesk.
• Develop and implement training programs to ensure agents meet customer service standards.
• Collaborate with the team to identify areas for improvement and implement solutions.
• Ensure that all customer service agents adhere to company policies and procedures.
• Participate in team meetings and contribute to the development of team strategies.
• Maintain accurate records of agent performance and training sessions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum of 3 years of experience in a customer service or training role.
• Proven experience in mentoring and training customer service agents.
• Strong communication and interpersonal skills.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar.
• Ability to analyze customer service data and provide actionable insights.
• Knowledge of customer service best practices and industry standards.
• Certification in customer service training or a related field is a plus.

🛠️ Keahlian

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