Guest Services Officer - Luxury Hospitality Career in Bali

Join Park Hotel Group as a Guest Services Officer and become part of a world-class hospitality team in the heart of Bali’s most vibrant destinations. At Grand Park City Hall, we redefine luxury with sustainable practices, modern comfort, and an unwavering commitment to exceptional guest experiences. As a Guest Services Officer, you'll be at the forefront of our service excellence, ensuring every guest feels valued and cared for.

Your daily tasks will include handling guest requests, managing reservations, and ensuring our guests have a seamless stay. You'll work closely with our front desk team, housekeeping, and other departments to deliver outstanding service. This is a unique opportunity to grow within a dynamic and supportive environment, where your contributions will directly impact our guests' satisfaction and our hotel's reputation.

Located in the beautiful island of Bali, Grand Park City Hall offers a dynamic and rewarding career in luxury hospitality. We are seeking a passionate and dedicated Guest Services Officer to join our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.

📋 Tanggung Jawab Pekerjaan

• Handle guest requests and inquiries with professionalism and efficiency.
• Manage and maintain guest reservations and check-ins/check-outs.
• Collaborate with housekeeping, food and beverage, and other departments to ensure seamless guest experiences.
• Provide excellent customer service and resolve guest complaints promptly and effectively.
• Assist in organizing and coordinating special events and group bookings.
• Maintain accurate and up-to-date guest records and information.
• Promote and uphold the hotel's policies and procedures.
• Contribute to the team's efforts in maintaining high standards of cleanliness and hospitality.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in guest services or related hospitality roles.
• Proficient in English and Bahasa Indonesia.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with hotel management software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Knowledge of local regulations and industry standards in the hospitality sector.
• Ability to handle multiple tasks and prioritize work effectively.
• Enthusiastic and customer-focused attitude.

🛠️ Keahlian

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